Refund and Return Policy
1. Returns
- Eligibility: You have 07 days from the date of delivery to request a return.
- Condition: Items must be unused, in original packaging, and in the same condition you received them.
- Non-Returnable Items: Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods (e.g., underwear, cosmetics)
- Customized or personalized products
- Gift cards or downloadable software products
To initiate a return, please contact us at sedofly43@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions.
2. Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- Approved Refunds: A credit will be automatically applied to your original payment method within 5–10 business days.
- Late or Missing Refunds:
- First, check your bank account again.
- Then contact your credit card company—it may take some time before your refund is officially posted.
- Still no refund? Please contact us at sedofly43@gmail.com.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at sedofly43@gmail.com with details and photos (if applicable).
4. Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning an item unless the return is due to our error (e.g., wrong or defective item).
- Non-Refundable Shipping: Original shipping charges are non-refundable unless the return is a result of our mistake.
5. Cancellations
Orders can be canceled within 12 hours of purchase or before they are shipped. To request a cancellation, contact us immediately at sedofly43@gmail.com.
If you have any questions or need assistance, our customer service team is always happy to help. Contact us anytime at sedofly43@gmail.com